Facebook's handling of Alex Jones is a microcosm of its content policy problem

A revealing cluster of emails reviewed by Business Insider and Channel 4 News offers a glimpse at the fairly chaotic process of how Facebook decides which content crosses the line.

In this instance, a group of executives at Facebook went hands-on in determining if an Instagram post by the conspiracy theorist Alex Jones violated the platform’s community standards.

To make that determination, 20 Facebook and Instagram executives hashed it out over the Jones post, which depicted a mural known as “False Profits” by the artist Mear One. Facebook began debating the post after it was flagged by Business Insider for kicking up anti-Semitic comments on Wednesday.

Later in the conversation, some of the U.K.-based Instagram and Facebook executives on the email provided more context for their U.S.-based peers.

Because of that, the image and its context are likely better known in the U.K., a fact that came up in Facebook’s discussion over how to handle the Jones post.

Whether you agree with Facebook’s content moderation decisions or not, it’s impossible to argue that they are consistently enforced. In the latest example, the company argued over a single depiction of a controversial image even as the same image is literally for sale by the artist elsewhere on both Instagram and Facebook.

And until Facebook develops a more uniform interpretation of its own community standards one the company enforces from the bottom up rather than the top down it’s going to keep taking heat on all sides.

Original article
Author: Taylor Hatmaker

TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.

Taylor Hatmaker has recently written 10 articles on similar topics including :
  1. "Facebook expanded a ban on QAnon-related content on its various social platforms Tuesday, deepening a previous prohibition on QAnon-related groups that had discussed potential violence, according to the company". (October 6, 2020)
  2. "Facebook on Wednesday announced new actions to disrupt a network of China-based hackers leveraging the platform to compromise targets in the Uyghur community". (March 24, 2021)
  3. "Starting this weekend, everyone of voting age in the U.S. will begin seeing informational videos at the top of Instagram and Facebook offering tips and state-specific guidance on how to vote through the mail. The videos will be offered in both English and Spanish". (October 9, 2020)
  4. "As a precaution against coordinated violence as the U.S. approaches President-elect Joe Bidens inauguration, Facebook announced a few new measures its putting in place". (January 16, 2021)
  5. "The FTC is ordering the companies behind many of the largest social and video platforms to explain how they use the treasure troves of data they harvest from users". (December 15, 2020)
  6. "Facebook took action to remove a network of accounts Tuesday related to the boogaloo movement, a firearm-obsessed anti-government ideology that focuses on preparing for and potentially inciting a U.S. civil war". (June 30, 2020)
  7. "What began as a relatively small effort by activist organizations to hold Facebook accountable for perceived policy failings has snowballed into a mass corporate backlashand a rare moment of discomfort for a company that enjoys its status as one of techs untouchable giants". (July 7, 2020)
  8. "To fill its empty CMO position, Facebook just promoted to the C-suite a longtime Facebook executive focused on product growth. Former VP of product growth and analytics Alex Schultz, who has been with the company since 2007, announced the move Tuesday in a Facebook post". (September 30, 2020)
  9. "A new policy-focused nonprofit that emerged from the recent wave of big tech scrutiny is calling for members of Facebooks Oversight Board to either step up or step down". (July 21, 2020)
  10. "Following a particularly dark and vivid display of the threats to the 2020 U.S. election during Tuesdays first presidential debate, Facebook has further clarified its new rules around election-related ads". (October 1, 2020)
Posted on